Common questions

Got questions? Here are answers to the questions we hear most often.

How do I create an account and start my free trial?

Go to the sign-up page, create your account, choose a plan, and enter your payment details to begin your 7-day trial.

You will not be charged until the trial ends. You can cancel from your billing page before then if you do not want the subscription to continue.

How do I reset my password?

Go to the password reset page, enter your email address, and follow the link we send you. Check your spam folder if the message does not arrive within a few minutes.

Where can I download the app?

No download is required. Copycat Cafe is web-based: open your browser and go to copycatcafe.com.

You can also add it to your phone or tablet home screen. See Get the app for instructions.

How can I contact support?

Use our contact form or email support@copycatcafe.com. Include what you were trying to do, what happened instead, and screenshots if you have them.