Common questions

Got questions? Here are the answers to what we hear most often.

How do I create an account and start my free trial?

Head to our signup page and fill in your details. You'll be taken to the pricing page to pick a plan and start your 7-day free trial.

Your trial begins when you enter payment details — but you won't be charged until day 7. Cancel anytime before then if it's not for you. No hard feelings.

How do I reset my password?

Forgot your password? It happens.

Go to the password reset page, enter your email, and we'll send a link to create a new one. Check your spam folder if you don't see it within a few minutes.

Where can I download the app?

No download needed! Copycat Cafe is web-based — just open your browser and go to copycatcafe.com.

Pro tip: Add it to your home screen for one-tap access:

• iPhone: Tap Share → "Add to Home Screen"

• Android: Tap the menu (⋮) → "Add to Home Screen"

How can I contact support?

Email us at support@copycatcafe.com — a real human will reply within 24 hours (usually faster).

Include what you were trying to do, what happened instead, and screenshots if you have them. No question is too small.