Audio and microphone issues

Audio is not playing

• Turn up media volume and check that your device is not muted or in silent mode.

• If headphones or a Bluetooth device are connected, check where the sound is playing.

• Refresh the page. If the problem continues, try an up-to-date version of Safari, Chrome, Firefox, or Edge.

Microphone access

When you first use a speaking feature, your browser should ask for microphone permission. Choose Allow.

If permission was blocked, open the site permissions for copycatcafe.com in your browser and change Microphone to Allow or Ask. On iPhone and iPad, Safari permissions can be changed from the page menu's website settings or from Safari settings in the Settings app; the exact path varies by iOS version.

• Make sure another app is not using the microphone.

• Check that the correct microphone is selected in your device or browser settings.

• Reload Copycat Cafe after changing permission.

You can read and listen to lessons, review content, and type in Chat with Copy without microphone access. Pronunciation feedback and spoken chat need microphone audio.

If the issue continues, contact support and include your device, browser, and what happens when you try to record.